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A Fresh Look at the Cost of Quality in Construction

Britain’s Ron Basu takes a new look at an old topic – the cost of quality on construction projects

27 April 2015 – Dallas, USA and London, UK – Dr Ron Basu, Director of Performance Excellence Limited, a Visiting Fellow at Henley Business School (England), and a Visiting Professor at SKEMA Business School (France), authored an important new article published in the April edition of the PM World Journal. His article titled “The Cost of Quality for Construction Projects: A Fresh Look”, can now be accessed in the PM World Library

According to Dr. Basu, “The concept of ‘the cost of quality’ is not new. In fact Juran first discussed the cost of quality analysis as far back as 1951. However it is Feigenbaum who should be credited with the definition of the cost of quality when he identified the four cost categories in 1956. These can be classified as Prevention Costs, Appraisal Costs, Internal Failure Costs and External Failure Costs. Both concept and categories have been followed basically in the same format ever since… the basic theory is quite simple; however, the challenge lies in defining and measuring each of the sub-components leading to the four major cost categories. As they say, the devil is in the detail. It is a bit like having a baby - easy and pleasing to conceive but rather more painful to deliver!”

To read this interesting article, go to the Ron’s author showcase in the library at and click on the title. Access is free, but must be a logged-in library member to access after 10 May 2015.