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Special Application Glossaries


Communications Terms & Concepts

Communication for Change Glossary - from the Centre for Communication and Social Change, University of Queensland, Australia. The CfCSC specialises in the study, research and practical application of communication processes in sustainable development.  More at http://www.uq.edu.au/ccsc/

Crisis Communication Glossary - from the Business Continuity Management Institute

Dictionary of Media and Communications (2009), by Marcel Danesi, published by M. E. Sharpe (New York, London).

Digital Communications Dictionary - Digital communications is the transmission of data from one computer to another, or from one device to another. The devices require software, that is compatible with communication standards to work. From the fundamentals of digital communication to applicable standards and laws, our digital communications dictionary offers a glossary of important terms you need to know. From Webopedia at http://www.webopedia.com/Communications

Social Media Definitions - from HubSpot.com

Social Media Glossary - from Hootsuite.com. A lot can change in a year, especially in the world of social media. It can be difficult to keep up with all of the terms and slang used with the introduction of new technologies and platforms. This is a living document that will continue to grow as we add more terms and expand our definitions.

Social Media Glossary - from MediaMiser.com, including definitions of general terms and terms for Facebook, FourSquare, Google, LinkedIn, Pinterwst, Reddit, Twitter and YouTube.

Social Media Glossary - from SocialBrite.org, the top 100 words and phrases in the social media dictionary

Web Design Glossary - from the Information Technology Systems and Services department of the University of Minnesota Duluth in the United States.

Contracting and Procurement Terms

CBN Government Procurement Glossary of Terms - from the Canada Business Network, Government of Canada.  You may come across unfamiliar terms when looking for information about selling to a specific government body. These organizations can have different procurement policies and use different terminologies from each other. This glossary should help you with your research. Canada Business Network promotes entrepreneurship and innovation, and provides assistance through an organized network of service centres across Canada. CBN goals include reducing the complexity of dealing with multiple levels of government and consolidating business information in one convenient service. CBN is a collaborative arrangement among federal departments and agencies, provincial and territorial governments and not-for-profit entities.  More information at http://www.canadabusiness.ca/

CIPS Procurement Glossary - from the Chartered Institute of Procurement and Supply (CIPS). The Chartered Institute of Procurement & Supply exists to establish and promote high standards of professional skill, ability and integrity among all those engaged in purchasing and supply chain management. Established in 1932 and receiving its Royal Charter in 1992, CIPS is recognized internationally as a leading body representing the procurement and supply chain management profession.  With headquarters in the UK and subsidiaries in Australia, South Africa, the Middle East and China the Institute has a global community of over 94,000 in over 150 countries, making it the largest procurement association in the world.  Click here for glossary.

Global Public Procurement Glossary - from the Partnership for Public Procurement founded in 2011 by the Chartered Institute of Procurement & Supply (CIPS) and The Institute for Public Procurement (NIGP) to apply their combined strength to foster a common international standard of public procurement practice. The Partnership supports the needs of public sector procurement officials across the world, providing educational resources, organizational development and transformation services. As the procurement profession continues to evolve as a critical component of the work of government, the need for a clear, concise and comprehensive reference for public purchasing terms and concepts becomes more essential. Containing more than 2300 entries, this compilation of terms, acronyms and definitions articulates terms that have unique meanings relevant to purchasing activities. These definitions are intended to be informational only and should not be construed as legal.  Access glossary here.

NIGP Glossary of Procurement Terms - from the Natonal Institute for Governmental Procurement in the United States.  NIGP: The Institute for Public Procurement was founded in 1944 and is the largest association focused exclusively on the development, support and promotion of the public procurement profession.  The Institute is globally recognized for its educational programs, technical resources, and as a thought leader on public procurement issues. Together with its 73 North American affiliates, The Institute supports a network of thousands of professionals.  To access glossary, click here.

QLD Glossary of Terms used in Government Tendering - from the Queensland government in Australia.  Government tender processes use a common set of terms. Clearly understanding their meaning will help you make sense of the tender process. It will also reduce your risk of misinterpreting tender requests or making errors in your tender proposals. Access glossary here.

Summit Glossary of Procurement Terms - from Summit: Canada’s magazine on public sector purchasing. As the largest public procurement publication in Canada, Summit covers Canada’s $100 billion public sector procurement marketplace delivering news and information to 16,500 public procurement officials and senior managers throughout the country responsible for purchasing a wide range of goods and services at all levels of government: federal, provincial/territorial, municipal as well as hospitals, school boards, universities and other public sector institutions. Unless otherwise specified, thee terms in this glossary are defined according to their common usage within the public procurement world in Canada.  Click here for Glossary.

UN Glossary of Procurement Terms - from the United Nations' Procurement Practitioners Handbook produced by the Interagency Procurement Working Group (IAPWG) in 2006. The glossary of terms was updated reflecting the Procurement Network's agreed harmonized definitions for procurement-related terms. Revision 1.1 (Sep. 2012). To implement and realize programmes and projects within the UN system, many organizations require specific goods, services and works. UN procurement is an essential function to achieve organizational mandates and in some cases it is seen as a model for developing the capacity of recipient governments. In addition to efficiently supporting programmes, procurement can take Millennium Development Goals into consideration in selecting certain goods or services as well as their suppliers.  To access glossary, click here.


Cost Control and Financial Management Terms

California Glossary of Accounting and Budgeting Terms - This glossary was created by the Department of Finance, State of California, USA.   It contains terms used in the Governor’s Budget, Budget Summary and other state financial documents.  The terms and definitions should be widely applicable and consistent with definitions for these same terms elsewhere in the United States.  Certain terms however may be interpreted or used differently depending on the context, audience or purpose.

Cost Engineering Terminology - glossary published by the Association for the Advancement of Cost Engineering International (AACEi) based in the United States. Unless otherwise noted, all terms contained in this document have been developed by various AACE International technical subcommittees, special interest groups, or project teams. All terms have been subject to a thorough review process, followed by approval by the AACE International Technical Board. Portions of this document have been incorporated into the American National Standards Institute’s (ANSI) Standard No. Z94.x. Updated June 2018



Earned Value Management (EVM)

Glossary of Earned Value Management Terms - from the Performance Assessments and Root Cause Analyses (PARCA) Earned Value Management division in the Office of the Assistant Secretary of Defense for Acquisition, which serves as the U.S. Department of Defense (DoD) focal point for all policy, guidance and competency relating to EVM.  Earned Value Management (EVM) is one of DoD’s and industry’s most powerful program planning and management tools. The purpose of EVM is to ensure sound planning and resourcing of all tasks required for contract performance. To learn more, go to http://www.acq.osd.mil/evm/index.html


General Management and Business




Lean Six Sigma

Six Sigma Dictionary - Dictionary definitions for frequently used vocabulary within Lean Six Sigma from isixsigma.com. Founded in 2000 in Ridgefield, Connecticut, by Michael Cyger, iSixSigma is a diversified, high-tech B2B media business dedicated to providing essential information, research and how-to knowledge to help businesses and organizations worldwide improve execution. Visit glossary at https://www.isixsigma.com/dictionary/.

Quality Management

ASQ Quality Glossary - Every quality professional needs a handy reference of quality terms, acronyms and key people in the history of quality. This glossary derives from a variety of sources, including books, periodicals, Web sites and quality experts. ASQ (American Society for Quality) is a global community of people dedicated to quality; Headquartered in Milwaukee, Wisconsin, USA, ASQ champions people passionate about quality in more than 140 countries. More at http://asq.org/glossary/

EPA Glossary of Quality Assurance Terms (1997) - from the Quality Assurance Division, National Center for Environmental Research and Quality Assurance, Office of Research and Development, US Environmental Protection Agency, US government.  http://www.ecy.wa.gov/programs/eap/qa/docs/epa_quality_glossary.pdf

Glossary of Quality Terms - from FreeQuality.com - The www.Freequality.org web site originated as a result of the teamwork by Penn State University - Quality and Manufacturing Management graduate students. This work was carried on by the students of Boise State University and is now housed at Brigham Young University.  At BYU, undergraduate and MBA students are lending their talents to making this an even better resource for quality professionals. Visit http://www.freequality.org/html/glossary.html 

Quality Improvement Glossary of Terms - There is a wide variety and range of terminology and language used to describe quality, improvement and the science of improvement - methodologies and techniques. This can make it difficult for the learner to understand and target their specific development needs and this glossary of terms, whilst by no means extensive, is intended to clarify some of the commonly used terms. From NHS Scotland at http://www.qihub.scot.nhs.uk/qi-basics/quality-improvement-glossary-of-terms.aspx

IQ/DQ Glossary - from the International Association for Information and Data Quality, glossary provides a collection of helpful definitions for the realm of information and data quality. The definitions of the terms have to be interpreted in the context of information quality management. Go to http://iaidq.org/main/glossary.shtml

 ISO 9000 2015 Definitions in Plain English - from Praxiom.com; one of their excellent sets of definitions of terms and concepts contained in various ISO standards


Risk Management

Glossary of Insurance and Risk Management - from the International Risk Management Institute (IRMI). IRMI was founded in 1978 primarily to educate risk managers, insurance agents/brokers, underwriters, and other insurance professionals by conducting seminars. In conjunction with these programs, risk and insurance publications were developed to provide much-needed information in an evolving industry.  IRMI now publishes an extensive library of free articles, white papers, a glossary, and other content on IRMI.com, one of the most visited websites for risk professionals. 

Scheduling and Time Management




Supply Chain Management

Supply Chain Management Terms and Glossary - provided by the Council of Supply Chain Management Professionals (CSCMP) . Founded in 1963, the CSCMP is the preeminent worldwide professional association dedicated to the advancement and dissemination of research and knowledge on supply chain management. With over 8,500 members representing nearly all industry sectors, government, and academia from 67 countries, CSCMP members are the leading practitioners and authorities in the fields of logistics and supply chain management. The organization is led by an elected group of global officers with its headquarters located in Lombard, Illinois, USA. More at https://cscmp.org/




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This section of the library created July 2016


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