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Allia DeAngelis is a senior program manager at inContact, where she runs cross-functional initiatives and communication across disparate corporate groups and departments. As a Certified Scrum Master with the Agile Alliance, Allia has more than 13 years’ experience driving engineering team communication. She is also a member of the Greenleaf Center for Servant Leadership. Allia can be contacted at allia.deangelis@incontact.com