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Managing Change in Complex Environments

British business architect shares his experience and perspective in new article

19 June 2015 – London, UK – Jonathan Whelan, an established Business Architect with more than 25 years' experience in a variety of change-related roles within leading organizations, has authored a new article titled “Managing change in a complex environment”. Jonathan is a Chartered Engineer and a Fellow of the British Computer Society. His new article was published in the June edition of the PM World Journal and has been added to the PM World Library this month.

According to Jonathan’s introduction, “Today’s technological and competitive pressure is forcing organizations to achieve greater efficiencies while meeting ever-declining price points. As customers expect more for less, organizations have to deliver better service and greater value for money year-on-year… To survive, organizations must provide customers with great customer offerings and at the same time maintain their ability to change or reinvent themselves, and do so with agility – responding ahead of the competition is a differentiator.

Increased competition fueled by an expanding and maturing global marketplace and the penetration of technology into the home has led to rising customer expectation. To do better than just survive, organizations must offer something unique; in the industrial age a key differentiator was price, but in the information (or, arguably, knowledge) age there are many dimensions including, but certainly not limited to, customer experience, personalised customer service, responsiveness, agility and innovation. These are the dynamics that today’s organizations face... The most successful companies adapt to embrace and exploit change…”

140609 - PMWL Logo for NitL - 150To read his interesting article, visit Jonathan’s author showcase in the library at and click on his article. Access is free, but one must be a registered library member and logged in to access after 10 July.